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Complaint settlement


Complaint settlement

Do you have a complaint?

If, despite our concern, you are not satisfied with our webshop, service, or is there anything wrong with your order you received, then we find it very annoying. We therefore do everything we can to resolve the complaint quickly and satisfactorily!

And, what's next?
1) Of course, we will ensure that your complaint is resolved quickly. You will receive our response within 2-3 business days.
2) We do not ask you to return items before you receive our response to your complaint.
3) We are going to find out exactly where it went wrong and / or what caused it.
4) Once cleared, we will contact you to come up with a solution.
5) Then we will keep you informed of the steps to be taken.

Shipment via furniture transport? Check the item for damage and sign for good receipt only. Damage to furniture transport? Make sure the driver makes a note, or contact us while the driver is waiting.

Please report your complaint by post *, phone, e-mail  (concerns a complaint about a product, please add a photo).

* wonen met lef LEF BV
As opposed to complaint handling
Boonsweg 85
3274 LH Heinenoord
Phone: +31 (0) 180-615 101
E-mail: [email protected]

If the complaint is unsuccessfully not treated satisfactorily or it can not be resolved by us, you can file a complaint / dispute with the Disputes Commission: www.sgc.nl.
You can also file a complaint / dispute with the European Online Dispute Platform (ODR).


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